Westfield Shopping Centres

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General Privacy Policy


When entering competitions at Westfield’s Centres, customers provide us with their contact details. Westfield collects these details to contact competition winners, and to inform customers about upcoming Westfield events, activities and promotions.

On the competition entry form, customers are given the opportunity to indicate that they do not wish to receive any such further promotional material from Westfield.


Westfield collects the following types of personal information from unincorporated retailers and guarantors during negotiations for, and during the term of, the lease/licence:

  • contact and insurance details;
  • ABNs;
  • information as to retailers’ financial standing and retailing experience; and
  • other financial and trading information,

Westfield deals with that information in accordance with the National Privacy Principles.

Westfield requires this personal information to evaluate whether the relevant centre owner should enter into a lease or licence with the retailer; to assist Westfield in the management of their relationship; and to monitor the performance of the centre. Occasionally, the information may also be made available to others in connection with any transactions involving the ownership of the centre.

If the retailer provides Westfield with direct debit details, Westfield will only disclose those details to Westfield’s bank to facilitate the provision of that service.

Security Holders

Westfield maintains securityholder registries through an external service provider, currently Computershare Investor Services Pty Limited. Westfield requires Computershare to comply with the National Privacy Principles when performing these services.

Personal information collected from unitholders and shareholders includes: contact, bank account and security holding details; and tax file numbers.

This information is used to carry out registry functions such as payment of dividends or distributions, sending annual and half-yearly reports, notices of meetings or newsletters, and notifications to the ATO. In addition, contact information will be used from time to time to inform shareholders and unitholders of new initiatives concerning Westfield.

Who collects the information

Personal information collected about individuals (as described above) may be collected by, or on behalf of, be used by and be disclosed to:

  • Members of the Westfield Group,  Westfield Holdings Limited ACN 001 671 496 including the responsible entities of the Westfield Trust, Carindale Property Trust and the Westfield America Trust and their controlled entities;
  • The owners of the Australian Westfield shopping centres.

We refer to each of these entities in this policy as "us", "we", or "Westfield".


All personal information collected by Westfield is held securely, whether on Westfield’s physical files or in Westfield’s computer systems. This information is only made available to Westfield staff on a "need to know" basis.

Westfield reviews its security arrangements regularly, and implements improvements when necessary.

Securityholder information is held by the Registry in accordance with registry arrangements which require such information to be held securely.

Right of access to your information

You have the right to access, update and correct your personal information held by us. We will take reasonable steps to ensure that personal information is up-to-date, accurate and complete.

If you wish to access, update or correct your personal information held by us, please contact our Privacy Officer, whose details appear below; or your centre manager.

Changes to our privacy policy

This privacy policy relates to our current privacy standards. We may vary our privacy policy from time to time. We will notify you of any changes by publishing the latest policy from time to time on the General Privacy page.

Westfield also has a specific privacy policy tailored to its internet operations that can be viewed on the Internet Privacy page.

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